Roche Austria GmbH
Engelhorngasse 3
A-1211 Vienna
+43 (0)1 277 39-0
+43 (0)1 277 39-12
[email protected]

Local safety reporting 

For adverse reactions reporting, please contact our Drug Safety department: 

+43 (0)1 277 39-0
+43 (0)1 277 39-254
[email protected]

If needed, you can also use our standardized form.

Roche Diagnostics GmbH
Engelhorngasse 3
A-1211 Vienna
+43 (0)1 277 87-0 
+43 (0)1 277 87-12
[email protected]

Websites

eShop for HCPs: 
www.praxislabor.at

Patient self-testing:
www.ich-messe-selbst.at

Hotlines

Roche Customer Service Center: 
Mon-Thu, 08:00-17:00, Fri 08:00-14:00 and 24h emergency service
+43 (0)1 277 87-70

CoaguChek Customer Service Center:
Mon-Thu, 08:00-17:00 and Fri 08:00-14:00
+43 (0)1 277 87-455

Roche Diabetes Care Austria GmbH
Engelhorngasse 3
A-1211 Vienna
+43 (0)1 277 27-0 
+43 (0)1 277 27-12
[email protected]

Website

Accu-Chek portfolio:
www.accu-chek.at

Hotlines

Accu-Chek Customer Service Center: 
Mon-Fri, 08:00-18:00
+43 (0)1 277 27-355

Accu-Chek Insulin Pump Hotline:
Mon-Fri, 08:00-18:00 and 24h emergency service
+43 (0)1 277 27-596